ALL USA customers of the Boulder, Colorado hi-fi manufacturer can now order direct from factory, with no middleman (ie, dealers) in the way. The company’s export market, however, retains the status quo.
Among the benefits of the US factory-direct strategy, says the company, are a 30-day money-back guarantee, no hidden charges, free same-day and two-way shipping (for returns), and attractive buy-back prices.
“PS Audio has a long history of shaking things up in the audio industry, and we’re excited to be doing it again. During our 45-year history, we’ve always sold direct to end-users in the US, and we’ve also had a significant presence in dealer showrooms across America,” says PS Audio co-founder and CEO Paul McGowan.
“Over the past several years, our call-volume and factory-direct sales have increased tremendously. We take commitments to our customers very seriously, and we’ve taken many steps to ensure that our customers are happy – that they get the right products, that those products are performing perfectly, and that the experience of working with us is pleasant, and satisfying.
“Customer satisfaction is our highest priority. As we continue our efforts to enhance the customer experience, we are moving towards all US sales being direct from the factory in Boulder.
“We will soon be bringing in new features and options so we can take even better care of our customers, whom we really do consider as part of our hi-fi family. Our extensive network of international distributors will not be affected by any changes,” he adds.
As for the benefits, McGowan expounds: “Sales always come with a 30-day money-back guarantee. There are no hidden fees or restocking charges. We now offer same-day shipping for our US customers, so no need to wait.
“We buy back any brand of our customers’ audio gear at its full and original retail price (conditions apply).
“Two-way shipping within the US is always free. If the unit is returned, we pay for that shipping as well.
“In the unlikely event a problem arises with a product under warranty, we will pay for shipping to the factory, fix the problem, and return the unit within 48 hours of receiving the product. We will pay return shipping, as well.”
McGowan also promises an exciting year ahead, revealing that some new products are set to be announced, including PS Audio’s first pair of speakers and a new integrated amplifier.