ALL USA customers of the Boulder, Colorado hi-fi manufacturer can now order direct from factory, with no middleman (ie, dealers) in the way. The company’s export market, however, retains the status quo.
Among the benefits of the US factory-direct strategy, says the company, are a 30-day money-back guarantee, no hidden charges, free same-day and two-way shipping (for returns), and attractive buy-back prices.
“PS Audio has a long history of shaking things up in the audio industry, and we’re excited to be doing it again. During our 45-year history, we’ve always sold direct to end-users in the US, and we’ve also had a significant presence in dealer showrooms across America,” says PS Audio co-founder and CEO Paul McGowan.
“Over the past several years, our call-volume and factory-direct sales have increased tremendously. We take commitments to our customers very seriously, and we’ve taken many steps to ensure that our customers are happy – that they get the right products, that those products are performing perfectly, and that the experience of working with us is pleasant, and satisfying.
“Customer satisfaction is our highest priority. As we continue our efforts to enhance the customer experience, we are moving towards all US sales being direct from the factory in Boulder.
“We will soon be bringing in new features and options so we can take even better care of our customers, whom we really do consider as part of our hi-fi family. Our extensive network of international distributors will not be affected by any changes,” he adds.
As for the benefits, McGowan expounds: “Sales always come with a 30-day money-back guarantee. There are no hidden fees or restocking charges. We now offer same-day shipping for our US customers, so no need to wait.
“We buy back any brand of our customers’ audio gear at its full and original retail price (conditions apply).
“Two-way shipping within the US is always free. If the unit is returned, we pay for that shipping as well.
“In the unlikely event a problem arises with a product under warranty, we will pay for shipping to the factory, fix the problem, and return the unit within 48 hours of receiving the product. We will pay return shipping, as well.”
McGowan also promises an exciting year ahead, revealing that some new products are set to be announced, including PS Audio’s first pair of speakers and a new integrated amplifier.
I have a PS Audio Ultralink, S/N AB3059 that I bought from a friend in 2000. I used Transparent balanced cables to my Krell 300i integrated amp and immediately it up-graded the sound everything I connected it to (2.1 system then, and now). Over time it became harder to turn on the touch power button, then finally the button stopped working and I was never able to use it again. I replaced the old NAD CD with a SimAudio Supernova CD player with Co-Ax input to its on-board DAC, then coupled it to my Krell with the balanced cables. The Co-Ax in goes to an old multi-disk Parasound player, hardly ever used.
So my question is would it be expensive to clean/replace the touch buttons on the Ultralink? My other question concerns if it can be used with today’s high resolution streaming audio players and what are it’s limitations?
I would love a reply, thank you
Mike Sinclair, Toronto, On, Canada.
I would like to bring the quality of the Krell up to match the quality of my Supernova and speakers. What would you suggest as an under $7000 USD (approx) replacement integrated amp? Other audio equipment include JM Labs Beryllium Ultra speakers on stands, Velodyne 1800 W sub, all with Transparent cabling.
Last, I would love to be able to add a device (for us old guys that wear a hearing aid for high frequencies only (my wife’s voice) that could be dedicated to my problematic frequency range and allowing all other frequencies to pass through untouched. Would Dirac-live be the answer? Some integrated amps have it included (Arcam for instance). What do you suggest? If there is something out there that can do this we “boomers” who still love to rock in immersive, high quality music would be very happy.